The Process of Making a Decision

The Process of Making a Decision

Written By: Karen Deis, Publisher Good decisions don't ensure success – but bad ones almost always ensure failure. Sometimes you have to make split-second decision. Other times, your decisions are made based upon past experiences. But, there are times when a decision...
How to Respond When Someone Complains!

How to Respond When Someone Complains!

Written By: Karen Deis, Publisher Here it comes! You know you’ve screwed up and your client is on the phone (or in your office) complaining. The real estate agent just went ballistic on you. Your processor is upset because you forgot to follow up with the client....